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Refund policy
Returns & Refunds
Cozy Zone - Refund Policy
Thank you for choosing Cozy Zone for your purchase. Your satisfaction is our priority, and we want to ensure you're completely happy with your order. Please review our refund policy below for detailed information:
Eligibility for Refund:
To qualify for a full refund, the item must remain unused and in its original condition. The product must be returned in its original packaging. Refund Process:
To initiate a refund, kindly contact our customer support team via phone or email within 30 days of receiving your item. We'll provide you with a return address and a free return label via email. Damaged or Defective Goods:
In the rare instance of receiving a damaged or defective product, please email a photo of the item to support@cozyzone.com.au along with your order details. We'll assess the situation and provide you with a return address and a free return label via email. Refund Approval:
Upon receiving and inspecting your return, we'll send you an email confirming its arrival and the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your original method of payment within the timeframe determined by your bank or card issuer. Return Shipping:
Refunds may take up to 10 Business days from the receipt of returned products to process and return funds to you.
Customers are responsible for the cost of return shipping for change of mind returns. Cozy Zone will cover the return shipping costs for damaged or defective items. Refund Exclusions:
Certain items are non-refundable, such as gift cards and custom-made products. Refunds will not be issued for products showing signs of use, damage, or wear not attributed to transportation. Please note that a 15% restocking/admin fee (refund does not include initial shipping) may be applied to certain returns to cover administrative costs, inspection, repackaging, and potential depreciation of the item's value. This fee reflects our commitment to fair pricing and encourages thoughtful purchasing decisions.
Cancellation Policy:
We understand that circumstances may change, and you may wish to cancel an order before it's dispatched. We offer an immediate refund for orders canceled due to a change of mind prior to shipment. However, please note that all processing fees associated with the transaction will be deducted from the refund amount.
These processing fees include charges levied by payment processors such as banks or PayPal. As a small business, we're unable to absorb these costs, and it's essential to clarify that these charges are not reimbursed to us by the financial institutions involved.
If you have any further inquiries or need assistance with the refund process, please don't hesitate to contact our customer support team at support@cozyzone.com.au
Please be aware that this refund policy adheres to Australian retail law and your rights under Australian Consumer Law.
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RETURNS POLICY
Cozy Zone - Returns Policy
At Cozy Zone AU, we strive to ensure your complete satisfaction with every purchase. If you need to return an item, we offer a hassle-free returns process. Please read our full returns policy below:
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Change of Mind Returns:
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If you change your mind about an item, you may return it within 30 days of delivery, provided it is unused, in its original condition, and packaging.
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A 15% restocking fee will apply to all change-of-mind returns. This fee covers administrative costs, inspection, and repackaging.
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Customers are responsible for return shipping costs for change-of-mind returns.
Return Process for Change of Mind:
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Contact our team at support@cozyzone.com.au within 30 days of delivery.
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We’ll provide a return address (no free label for change-of-mind returns).
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Once received and inspected, your refund (minus the 15% restocking fee and original shipping costs) will be processed within 10 business days.
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Damaged or Defective Goods:
- In the event that you receive a damaged or defective product, please contact us immediately.
- We will provide you with a return address and a return label via email for free returns.
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Return Process:
- To initiate a return, please contact our customer support team at or support@cozyzone.com.au within 30 days of receiving the product.
- We will guide you through the return process and provide the necessary instructions.
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Refund or Exchange:
- Upon receipt and inspection of the returned item, we will process your refund or exchange the product based on your preference and availability.
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Return Shipping:
- Customers are responsible for the cost of return shipping for change of mind returns.
- Cozy Zone AU will cover the return shipping costs for damaged or defective items.
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Refund Timeframe:
- Once your return is received and inspected, we will send you an email notification regarding your refund or exchange.
- Refunds make take upto 10 business days, depending on your original payment method.
7.High-End Product Return & Refund Guidelines
At Cozy Zone Australia, we strive to ensure that you are completely satisfied with your purchase. However, please note that some high-end or expensive items may have specific return and refund policies. These variations will be clearly stated in the product description for each applicable item. If a product has a different return policy, it will be outlined in the description on our website.
For all other items, please refer to our standard return and refund policy outlined below.
If you have any questions or need assistance with the returns process, please feel free to contact our customer support team at support@cozyzone.com.au
Please note that this returns policy is subject to Australian retail law and your rights under Australian Consumer Law.
Damaged or Defective Products- GUARANTEE
In the rare case that you receive a product that is damaged or defective, we are committed to making it right. You can choose to have the item completely replaced or receive a full refund, including shipping costs. Additionally, returns for damaged or defective items will include free return shipping.
Warm Regards
