Shipping policy

 Shipping Policy 

At Cozy Zone, we strive to provide efficient and reliable shipping services for our customers. Please find our delivery/shipping policy below:

Shipping Locations:
We deliver to addresses within Australia only.

Dispatch Time: Delivery time commences once payments are cleared, and items are dispatched from our warehouse. Typically, this occurs within 1-2 working days after receipt of cleared payment.

Shipping Delivery Times:

We aim to deliver your order within 2-14 days, depending on your location within Australia. Delivery times may vary based on your state and shipping conditions. Thank you for your patience and understanding.

Estimated Delivery Timeframes:
During the off-season, the estimated delivery time frames are as follows:

For customers in Victoria: approximately 2-8 working days.
For customers in NSW, SA, ACT, and QLD: approximately 5-10 working days.
For customers in WA, NT, and TAS: approximately 7-14 working days.
During the peak season, the estimated delivery time frames are as follows:

For customers in Victoria: approximately 8-13 working days.
For customers in NSW, SA, ACT, and QLD: approximately 10-15 working days.
For customers in WA, NT, and TAS: approximately 12-19 working days.
Order Processing Time:
We aim to process and dispatch orders within 1-2 business days from the date of purchase.

Shipping Methods:
We use reputable shipping carriers to ensure the safe and timely delivery of your order.

Shipping Charges:
Shipping charges are calculated based on the delivery location and the weight/size of the product.
Free shipping may be available for specific promotions or orders exceeding a certain value. Check our website or contact our customer support for details.
Order Tracking:
Once your order is shipped, you will receive an email notification with tracking information to monitor the delivery status.

Also you can track via our home page, with order and email number- 

https://cozyzone.com.au/tools/tracking

Address Accuracy:
Please ensure the accuracy of your shipping address during checkout. Cozy Zone will not be responsible for delays or undeliverable shipments caused by incorrect address information.

We offer estimated shipping times only supplied to us by the shipping companies. We are not responsible for lost or damaged goods, but in good faith we will communicate with the supplier and/or shipping company on your behalf to rectify any issues.

For any further inquiries or special shipping requests, please contact our customer support team at  support@cozyzone.com.au.

Please note that the delivery/shipping policy is subject to Australian retail law.

Cozy Zone AU

ABN: 34 112 403 003
Email: support@cozyzone.com.au

CONTACT NUMBER (FREE PHONE AU): 1800 460 900
Address: 19/15 Lakeside Crescent, Mango Hill, 4509 , Brisbane, Queensland, AUSTRALIA